Returns & Exchanges Policy

-To start a return please click on the following link: https://adoreactivewear.com/apps/redo/account

- We accept returns within 15 days of delivery.
- Returned items must be unworn, unwashed, unaltered, unstained, in sellable condition, with all tags attached, and in their original packaging.
- A $5 handling fee will be applied to each returned item and will be deducted from your final refund.
- Customers are responsible for return shipping and any customs duties associated with return packages.
- If you received the wrong item ADORE will ask you to send a photo of the item to adore_official@outlook.com, we will provide you with further information what to do next.
- We only offer refunds on the original payment method used to make the order.
- For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
- Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.


ADORE also offer EXCHANGES

An exchange is available for size or colour if your chosen item is currently in stock. If you opt for an exchange, we're unable to ship out your chosen item until the item you're returning is scanned in at our warehouse. This means we're unable to pre-reserve any item(s) that are chosen for exchange.

If for any reason we're unable to process an exchange, you'll receive an email confirming a refund to your original form of payment. A refund can take up to 5 working days to be processed and returned to your account.